Refund policy
Return & Refund Policy
Last Updated: May 2026
Trade Name: EstakoYarns.com
Company: KUME INC.
Phone Number: +1 (307) 207-8395
Email: info@estakoyarns.com
Address: 34 N Franklin Ave, Ste 687 2357, Pinedale, WY 82941, United States
Return Rules Summary
- Returns accepted within 14 days of delivery.
- Customer provides return shipping.
- No restocking fee.
- No final sale items.
We’ve Made Returns Easy!
Your satisfaction is our top priority, and we’ve made returning products simple and straightforward.
Please note that your packages might be opened and retaped by your country's customs office for inspection purposes.
Faulty or Damaged Product Returns
If you receive a defective or damaged item, we’ll send you a replacement immediately at no additional cost.
- Contact us by email at info@estakoyarns.com to request a return authorization.
(We may require photo proof of the defect.) - Items must be returned within 14 days of receiving your order.
- Once your return is approved, we’ll provide instructions for returning or replacing the item.
Order Cancellation
You may cancel your order anytime before it enters the packing and shipping stage.
To cancel, please email info@estakoyarns.com as soon as possible.
If your order hasn’t started processing yet, we’ll issue a full refund, including shipping costs.
Once an order has been packed or shipped, we cannot cancel or modify it.
14-Day Money-Back Guarantee
We want you to love your purchase!
If you’re not fully satisfied with a product, you may return it within 14 days of receipt for a refund or exchange.
- Products must be unused and in their original packaging.
- Shipping costs are non-refundable unless the item is defective.
- Refunds will be credited to your original payment method.
Please allow several weeks for us to receive and process your return.
How to Request a Refund or Exchange
To initiate a return, email info@estakoyarns.com and briefly explain your reason.
Once we receive your return, we’ll process your refund promptly.
