This page is for customers in the European Union and the United Kingdom. In both places you have a legal right to change your mind about a distance purchase. The rules are close but not identical, so they are set out separately below.
This right sits alongside our own 30-day returns policy, which is more generous. You are welcome to use that instead. Nothing on this page takes it away.
You do not have to tell us why you are cancelling.
If you are in the European Union
You have 14 days to withdraw from your order, without giving any reason.
The 14 days start on the day you, or someone you name, physically receive the goods. If your order arrives in several parcels, they start on the day the last parcel arrives.
If you are in the United Kingdom
Under UK consumer law you have 14 days to cancel your order, without giving any reason.
The 14 days start on the day you, or someone you name, receive the goods. If your order arrives in several parcels, they start on the day the last parcel arrives.
How to tell us
The quickest way is the form below. It records your notice the moment you send it, and we email you a copy showing what you sent and when we received it.
Cancel online
Fill this in, check it on the next screen, then send. You do not have to give a reason.
Check this before you send
This is exactly what we will record as your notice.
You can also simply email info@estakoyarns.com and say that you are cancelling. Any clear statement is enough. It helps if you include your order number and which items you mean, but a plain sentence is valid on its own.
You can also post one of the model forms at the bottom of this page. You do not have to use them, and you do not have to give a reason.
We reply with a confirmation showing what you sent us and the date and time we received it. Keep that email. It is your record.
If our confirmation does not reach you, your cancellation still stands. We have it. Write to us again and we will send the record a second time.
What happens next
We refund you within 14 days of receiving your notice, to the same payment method you paid with. You pay nothing for that refund.
Where goods are being returned, we may hold the refund until we receive them back or until you show us they were sent, whichever comes first.
Send the goods back within 14 days of telling us. Return postage is yours to pay, unless the item was faulty or not what we described, in which case we cover it.
We refund the standard delivery cost you paid. If you chose a faster, more expensive delivery, we refund the standard rate, not the difference.
Opening the packaging does not cost you the right
You do not lose your right to cancel merely because you opened or removed ordinary product packaging in order to inspect what you bought. You may handle the goods as far as you need to in order to establish their nature, characteristics and functioning, in broadly the same way as you could inspect them in a shop. With yarn that includes taking off the band to see the true colour, feel the texture and look at the fibre.
If you go further than that, for example by winding it into a cake, cutting it, working a swatch or washing it, you may be responsible for any resulting reduction in the value of the goods. Your right to cancel still stands.
Patterns and other digital files
A pattern PDF works differently. We email you a link, and starting the download from that link is what begins delivery. From that moment the right to cancel that file no longer applies, but only if you asked us to send it straight away and confirmed that you understood this. We ask you both of those things before the link goes out, and we keep a record of your answer.
Receiving the email, or opening the link, is not enough on its own. Until you start the download, nothing has been delivered and you can cancel it in full.
This does not affect your rights if a file is faulty, incomplete, or not what we described.
Your legal guarantee of conformity
This page is about changing your mind. It is not the only right you have. Both the yarn and the digital patterns we supply are covered by statutory rights relating to conformity, whether or not the cancellation period has passed.
If you are in the EU or the EEA, that protection applies for at least two years from delivery or supply, and the law of your country may give you a longer period or stronger rights. If you are in the United Kingdom, you have separate statutory rights under the Consumer Rights Act 2015.
If something is faulty, incomplete, not as described or otherwise does not conform to the contract, you may be entitled to statutory remedies free of charge. Email info@estakoyarns.com and tell us what is wrong. Our voluntary 30-day return policy is additional to these rights and does not limit them.
Model withdrawal form (European Union)
You do not have to use this. It is here because the law says it must be available.
To Estako Yarns (KUME INC.), 34 N Franklin Ave, Ste 687 2357, Pinedale, WY 82941, United States. Email: info@estakoyarns.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
______________________________
Ordered on: ____________ Received on: ____________
Name: ______________________________
Address: ______________________________
Signature (only if this form is sent on paper): ____________
Date: ____________
Model cancellation form (United Kingdom)
You do not have to use this either.
To Estako Yarns (KUME INC.), 34 N Franklin Ave, Ste 687 2357, Pinedale, WY 82941, United States. Email: info@estakoyarns.com
I hereby give notice that I cancel my contract of sale of the following goods:
______________________________
Ordered on: ____________ Received on: ____________
Name: ______________________________
Address: ______________________________
Signature (only if this form is sent on paper): ____________
Date: ____________
Who we are
Estako Yarns is operated by KUME INC., 34 N Franklin Ave, Ste 687 2357, Pinedale, WY 82941, United States. You can reach us at info@estakoyarns.com and we answer every message ourselves.
